Privacy Policy

Last Updated: September 2024

AmericanConsu Travel ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel services, visit our website, or otherwise interact with us. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information that you provide directly to us, as well as information that we obtain automatically when you use our services.

Personal Information You Provide:

• Name, email address, phone number, and mailing address
• Passport and travel document details when required for bookings
• Payment and billing information
• Travel preferences, special requests, and dietary requirements
• Communications and correspondence with our team

Information Collected Automatically:

• IP address, browser type, device information, and operating system
• Pages visited, time spent on our website, and referring URLs
• Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to:

• Process and manage your travel bookings, including flights, hotels, tours, and other services
• Communicate with you about your reservations, itinerary changes, and travel updates
• Provide customer support and respond to your inquiries
• Send promotional materials, travel offers, and newsletters (with your consent)
• Improve our website, services, and user experience
• Comply with legal obligations and enforce our terms of service
• Prevent fraud and ensure the security of our systems

3. Information Sharing and Disclosure

We may share your information with:

• Travel Partners: Airlines, hotels, tour operators, and other service providers necessary to fulfill your bookings
• Payment Processors: Secure third-party payment providers to process transactions
• Legal Authorities: When required by law, court order, or to protect our rights and safety
• Professional Advisors: Lawyers, accountants, or auditors when necessary for our business operations

We do not sell your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, analyze site traffic, and improve functionality.

Types of cookies we use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our site
• Preference cookies: Remember your settings and choices

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Travel-related records may be retained for a period required by applicable regulations or for our legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Withdraw consent where we rely on consent for processing
• Data portability in certain circumstances

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate action.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that such transfers comply with applicable data protection laws and that your information receives an adequate level of protection.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

AmericanConsu Travel
1700 Pennsylvania Ave NW, Suite 410
Washington, DC 20006
Phone: +1 (202) 647-3918
Email: [email protected]